Ankit Dixon – Kitna Haseen Chehra – Dilwale – For CMR Radio – 2008 (South Asian Business Festival at International Exhibition Center, Toronto Canada) Won 1st Position in Canada

!!Won 1st Position!! Song by Ankit Dixon sung for CMR Radio in 2008 at Asian Business Festival, International Exhibition Center, Mississauga, Canada

Call Center Opportunities – Why You Want to Go Into the Business?

Multi-billion opportunity

According to Gartner, the worldwide market for customer service outsourcing is set to grow from $8.4 billion in 2004 to $12.2 billion in 2007, but the offshore component will remain small. Despite the hype surrounding offshore call centers, offshore customer service outsourcing represents less than 2 percent of the worldwide market in 2005, increasing [...]

Enhancing Contact Center Intelligence

By Jose Allan Tan

Peter F. Drucker once said that a company which owns 30 percent market share knows only 30 percent of the market. That company has no clue about the other 70 percent of the market.

Having been in the IT industry for 20 years I can tell you, with certainty, that [...]

Build Your Own Call Center: Advise From the Field

The purpose of a call center is to receive and transmit large volumes of requests by telephone. The ‘inbound’ services it can provide includes administration of incoming product support or information inquiries from customers. Telemarketing and debt collection are the more common forms of ‘outbound’ services a call center provides.

All call centers share the [...]