Why Companies Need Business Intelligence
December 18, 2009 by
Filed under asean technology
By Jose Allan Tan
“We need information but all we have is data!”
This is the message managers often complain about. If there is anything that IT has ever done right it is the ability to collect nearly every single bit of data imaginable — from data that is written or keyed-in to a computing [...]
Enhancing Contact Center Intelligence
December 6, 2009 by
Filed under asean technology
By Jose Allan Tan
Peter F. Drucker once said that a company which owns 30 percent market share knows only 30 percent of the market. That company has no clue about the other 70 percent of the market.
Having been in the IT industry for 20 years I can tell you, with certainty, that [...]